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Genpact Inc., Business Process Outsourcing to India Ivey Case Study Solution.


19388. Genpact Inc., Business Process Outsourcing to India Ivey Case Study Solution.

This paper provides an analysis of an Ivey Business School case study on former GE subsidiary Genpact and business process outsourcing (BPO) to India. Drawing on information from the case study itself as well as from additional scholarly and business references from the time period of the case (circa 2004-2006), the analysis addresses six questions related to outsourcing, offshoring, business process outsourcing, and India as an offshoring and/or outsourcing destination. A concluding section briefly discusses how Genpact should position itself in a maturing Indian BPO market. APA Style. 13 pages, 12 bibliographic sources. 3,819 words.

TAGS: Genpact business case study solution, business process outsourcing, India, offshoring, manufacturing, GE

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