UNITED PARCEL SERVICE: PERSONNEL PROBLEMS AND REMEDIES.

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UNITED PARCEL SERVICE: PERSONNEL PROBLEMS AND REMEDIES.

10654. UNITED PARCEL SERVICE: PERSONNEL PROBLEMS AND REMEDIES. This paper analyzes internal problems at United Parcel Service (UPS), the world's largest package and distribution company. The problem is viewed from the perspective of a mid-level management employee at UPS. Drawing on published sources, company news releases, and interviews with UPS managers, line staff (drivers), and customers, the analysis utilizes the concepts and assumptions of the four frames in reframing organizations: structural, human resources, political and symbolic (cultural). Forces within the external environment (e.g. regulatory changes, competition, technology and economics) which may impact on the problem situation are also taken into consideration within the structural analysis. Presents the case that hourly workers are dissatisfied with work overloads and unrealistic production demands and argues that this has negatively impacted customer service and overall company productivity. Contends that UPS must change its organizational culture and allow line workers to have a greater say in and control over the means and methods of production. 17 pages, 63 footnotes, 52 bibliographic sources.

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